Airline Service Reviews

The right engine of N175DL, somewhere over the north coast of the Republic of Ireland Atlantic Southeast Airlines N493SW at Memphis International Airport

Airlines will occasionally ride on competitors and codeshare partners to monitor their levels of service; these are known in the industry as "snoop rides".  I completed a couple of these rides for a former employer, which drew my interest into this competitive analysis activity of the airline industry. 

When I fly an airline that provides some type of service, I try to document the flight.  Links to these reviews are listed below.

Airline Class Date Routing

AA

American Airlines Economy 31-Oct-03 ATL ® ORD
Economy 02-Nov-03 ORD ® ATL
DL Delta Air Lines
BusinessElite 02-Jun-03 ATL ® CDG
BusinessElite 04-Jun-03 CDG ® ATL
Economy 29-Jul-03 ATL ® DEN
Economy 04-Aug-03 DEN ® ATL
Economy 29-Aug-03 ATL ® SDF
Economy 31-Aug-03 SDF ® ATL
Economy 22-Sep-03 ATL ® DFW
Economy 23-Sep-03 DFW ® ATL
BusinessElite 28-Jan-04 ATL ® CDG
BusinessElite 02-Feb-04 CDG ® ATL
JP Adria Airways Economy 17-May-03 ZRH ® LJU
Economy 20-May-03 LJU ® ZRH
OU Croatia Airlines Economy 21-May-03 ZRH ® ZAG
Economy 22-May-03 ZAG ® SPU
Economy 27-May-03 DBV ® ZAG
Economy 27-May-03 ZAG ® ZRH

I have learned that there are websites dedicated to this activity.  It seems that there are a great many people that love to take pictures of airline food (when airlines still served food) and cabin service.  I have included some of these websites below.  If you know of any that I have missed, please email them to me and I will include them in this list.

 

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